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  1. 06-08-2017 11:09 PM #31
    sunshine_legaspi@mymelody.com
    sunshine_legaspi@mymelody.com is offline
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    Problem with Email Verification

    How come I can't verify my email registration the emaiI editor is unable to give me keyboard for me to edit, the email space that they provided.Though they have an visible in the space. HOW CAN YOU CONFIRM YOUR OWN EMAIL IF YOU CANT EVEN OPEN THE MESSAGE BOX? NEED SOMEONE TO REspond to me...30 days is only provided days for me to confirm...what to do?
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  2. 06-09-2017 12:00 AM #32
    The Kittynator
    kittynator@hellokitty.com is offline
    It's time to rock with Hello Kitty kittynator@hellokitty.com's Avatar
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    Try contacting support@hellokitty.com
    Note 1: DO NOT COPY my user name/account for yours. Impersonating other users is strictly forbidden.

    Note 2: Any beta content I post or mention, cannot be copied for yourself or others. Don't impersonate or ask for beta players. Yes, I'm a former beta player.

    Note 3: I'm busy with non HKO things, but my home page will help you out with the game. Feel free to contact me if you have questions or /w Kittynator in HKO. I use Kittynator on both servers.

    Note 4: Be nice to me and others.
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  3. 09-19-2017 06:22 PM #33
    absolutezero@hellokitty.com
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    The game still working? I've downloadad the client but it's not downloading and can't activate my account neither, help please.
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  4. 09-20-2017 03:38 AM #34
    The Kittynator
    kittynator@hellokitty.com is offline
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    Quote Originally Posted by absolutezero@hellokitty.com View Post
    The game still working? I've downloadad the client but it's not downloading and can't activate my account neither, help please.
    Contact support@hellokitty.com for issues with your account. Unfortunately, there's nothing you can do to get the game client to download the patch files. Even the patch server is offline.
    Note 1: DO NOT COPY my user name/account for yours. Impersonating other users is strictly forbidden.

    Note 2: Any beta content I post or mention, cannot be copied for yourself or others. Don't impersonate or ask for beta players. Yes, I'm a former beta player.

    Note 3: I'm busy with non HKO things, but my home page will help you out with the game. Feel free to contact me if you have questions or /w Kittynator in HKO. I use Kittynator on both servers.

    Note 4: Be nice to me and others.
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  5. 09-20-2017 07:27 PM #35
    absolutezero@hellokitty.com
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    Quote Originally Posted by kittynator@hellokitty.com View Post
    Contact support@hellokitty.com for issues with your account. Unfortunately, there's nothing you can do to get the game client to download the patch files. Even the patch server is offline.
    Okay, thank you. Notify me if the game comes back please. For now I'm gonna contact sanriotown support. Thanks again.
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  6. 02-04-2018 12:22 PM #36
    peterclegg@mymelody.com
    peterclegg@mymelody.com is offline
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    Is there anyone there? Better question anyone competent and responsible there?
    Maintenance is to preserve and keep functional equipment or systems not to be destructive as has happened fron the 1 February maintenance shutdown. If we were on an ocean liner we would never reach port. The performance is something to be truly ashamed of.
    Let's have an honest response Is Sanriotown capable of and committed to providing a reliable e-mail service or should we look at ourselves in the mirror and say stop being ************************ and move on?
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  7. 02-09-2018 03:12 PM #37
    phoenix66@hellokitty.com
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    Exclamation Email still down over a week!!!!!!!!

    Is anything being done? We can't access emails.

    I've tried contacting support several times and have not gotten a response.

    There are plenty of posts from members in different spots. You have to notice this issue!

    What is going on? When will it really be fixed? Your last fix didn't work! You must know that. I can't find any acknowledgement from staff that you are working on this issue.
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  8. 02-22-2018 08:58 PM #38
    3ddds@hellokitty.com
    3ddds@hellokitty.com is offline
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    I was told this. I am waiting for a reply on Twitter.

    Hello,

    Thank you for contacting the Sanrio Online store. In response to your email, you will need to contact hellokitty.com via twitter. For your convenience, please click https://twitter.com/asksanriotown for the official SanrioTown Customer service site. For all other Sanrio Online store questions please feel free to contact us.

    Respectfully yours,
    Sanrio Online Store
    Customer Service
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  9. 02-22-2018 08:59 PM #39
    3ddds@hellokitty.com
    3ddds@hellokitty.com is offline
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    Exclamation Cannot login

    I was told this. I am waiting for a reply on Twitter.

    Hello,

    Thank you for contacting the Sanrio Online store. In response to your email, you will need to contact hellokitty.com via twitter. For your convenience, please click https://twitter.com/asksanriotown for the official SanrioTown Customer service site. For all other Sanrio Online store questions please feel free to contact us.

    Respectfully yours,
    Sanrio Online Store
    Customer Service
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