Hi everyone! I'm guessing I'm not the only one that has this issue. I have found so many threads regarding this but NO answers found on how to fix it.
I think we should all consolidate and group our issues together. Maybe this will help in showing how many of us need help with this problem.
Here's my problem or issues below:
  • Unable to log in to SanrioTown even with correct username and password; after a few tries it lets me in with the same username and password
  • Once logged in, it looks normal until I click on check email
  • After clicking check email it gives me an error
  • After hitting ok in the error window and maybe clicking on a checkbox too, it gives me another error message.
  • After that it's a dead end. The only way out is to type in www.sanriotown.com on the address box to back to the home page.
  • Once in home page, I can access everything else. But if I go back to checking email, same issues happen. It's like going in circles.

I did send an email to the tech support weeks ago and it said that they are aware of the issue and that they are working on it.
A customer support office responded to me with this email:

"Good day to you!

We apologize for the inconvenience. Regarding your concern, we are already looking into this problem and our developers are currently working on a proper solution.
We sincerely apologize for this and hope for your utmost patience. As of the moment, you can try loging in your account and try again.

Thank you for your support."

I'm just worried that there are not any updates after that.
This is what I have gotten so far and usually what I get after I send them an email:
"Your request (#559579) has been updated, please find the comments below for your attention.
Thanks & Best Regards
SanrioTown Support Team"

I want to know if there's anyone out there that got this fixed.
If so, please let me know how and who to reach to get this fixed.

Good luck to all of us! We all need it.