I have my hellokitty email address, it's says i've been inactive more than 30 days, which is not the case and now it's asking me to authenticate my email, i keep hitting the i am not a robot and checking the box for terms and conditions agreement, but it keeps giving me an error to try again. I've tried several times - HELP PLEASE!!

my email address: evelync@hellokitty.com

you can contact me at my business email address: dariasprodital@gmail.com thank you

Evelyn Cruz