I cannot login for the last three days.

After login with paswword anf go to check mail, it direct me to a page and claimed
"Your email account has not been activated yet or has been deactivated due to inactivity. An email account gets deactivated if its user has not logged in for 30 days .Please provide the information required below to activate your email account."

I really login everyday and for sure the last 30 days. OK, I followed the instruction to do the test and agreed the statement, After I pressed 'submitted', it goes back to the same page again.

Please help, I have some urgent email needed to reply.
email: victorchan@hellokiotty.com